Our support
In addition to custom systems that facilitate your food processing, we also provide our services to experts in the food industry. After all, a good system and optimised process is one thing, but you want your processes to run smoothly at all times and to continue to do so. That is why you can rely on the expertise of our specialists.
We ensure that your systems are maintained properly and efficiently. Does a component need to be replaced? Then our specialists have the right technical knowledge and skills to get your operation running again quickly. In addition, you are always assured of the latest updates and remote assistance in the unlikely event of a failure. We offer support to get the most of your DGS custom solutions through these services:
Emergency service
In case of emergency, reach us at +31 (0)85 7731833
For less pressing matters, contact us at service@dgs-ps.nl
Maintenance & support
A reliable installation does not end with commissioning. That is why DGS has its own dedicated service department, supporting customers with preventive maintenance, periodic inspections, and fast response in the event of breakdowns.
With experienced service engineers, short communication lines, and maintenance based on practical expertise and data, we maximize the availability of your installation, reduce unexpected downtime, and extend the service life of your systems.
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Upgrades
Does your installation no longer meet today’s requirements? A completely new installation is not always necessary. DGS helps you make existing systems smarter, more efficient, and future-proof through targeted upgrades and modifications.
Whether you want to increase capacity, improve ergonomics, optimize hygiene, or replace obsolete components, we assess the possibilities within your existing production process. We provide these services not only for DGS installations, but also for systems supplied by other manufacturers.
With our retrofit solutions, we can also replace critical components that are no longer available. This extends the service life of your installation and helps you get the maximum return on your existing investment.
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Emergency & Remote support
Every minute of downtime costs money. That is why DGS provides fast support for breakdowns and technical issues, both on-site and remotely.
Our experienced service engineers quickly identify and resolve faults, minimizing the impact on your production process. With remote support, we can often diagnose issues immediately and respond without delay.
Looking for extra peace of mind? With a service agreement, we define clear arrangements for support, response times, and service levels, so you always know what to expect.
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Spare parts
Prevent unnecessary downtime with the right spare parts. DGS supports customers worldwide with spare parts, technical advice, and the fast delivery of critical components.
We also advise which spare parts are best kept in stock, helping you maintain reliable system performance and keep downtime to an absolute minimum.
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Preventive maintenance
Prevention is better than downtime. With preventive maintenance, DGS helps keep your installation performing reliably while minimizing the risk of unexpected breakdowns.
Together, we create a maintenance plan tailored to your production process and the condition of your installation. By carrying out maintenance at the right time, we extend the service life of your systems, reduce unplanned downtime, and keep your production running smoothly.
We can also monitor your installation and use data-driven insights to advise on maintenance and component replacement. This helps you avoid unexpected surprises and get the most out of your installation.
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Consultancy & training
New insights often lead to better performance. That is why DGS specialists support customers with consultancy and training focused on optimizing production processes and installations.
Together, we analyze your current situation and identify opportunities to improve capacity, efficiency, hygiene, and ergonomics. We also provide training for operators, maintenance teams, and other employees, ensuring they can operate your installation safely, efficiently, and get the most out of the available technology.
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